Privacy Policy

JingleCraft ("we," "us," or "our") is committed to protecting your privacy. This policy describes what information we collect, how we use it, and your choices.

1. Information We Collect

We collect only what's necessary to deliver your order:

• Contact information: Your name and email address, provided when placing an order or contacting us.
• Creative brief: Brand name, style preferences, and any reference material you submit to describe your jingle.
• Payment information: Handled entirely by Stripe. We never see or store your card details.
• Order history: Records of orders placed and completed.
• Technical data: Standard server logs (IP address, browser type, pages visited) used for security and performance monitoring.

2. How We Use Your Information

• To process and fulfill your order.
• To deliver your completed Jingle and respond to support requests.
• To send transactional emails (order confirmation, delivery).
• To send occasional product updates or promotions — you can opt out at any time.
• To maintain the security and integrity of our service.

3. Data Sharing

We do not sell or rent your personal data. We share it only with:

• Stripe: For secure payment processing. Subject to Stripe's Privacy Policy.
• Email service providers: To deliver order confirmations and Jingle files.
• Legal authorities: If required by law or to protect our rights.

4. Cookies & Tracking

Our website uses minimal cookies necessary for basic functionality. We do not use advertising trackers or sell your browsing data. You can disable cookies in your browser settings without affecting your ability to use our site.

5. Data Retention

We retain order-related data for 5 years to comply with accounting and tax obligations. You may request deletion of your personal data (subject to legal retention requirements) at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (where not legally required to retain).
• Opt out of marketing emails at any time (unsubscribe link in every email).

To exercise any of these rights, email us at orders@jinglecraft.agency.

7. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS) and secure third-party payment processing. No method of transmission over the internet is 100% secure, but we take reasonable precautions.

8. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website.

10. Contact

Questions about this policy? Email us at orders@jinglecraft.agency.